**Refund Policy for Eleczoo.com**  

At **Eleczoo.com**, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund policy. Please read the following guidelines carefully to understand the eligibility and process for refunds.  

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General Refund Policy

You may request a refund for your purchase within **14 days** of receiving your order if:  
1. The product is in its **original packaging**, unused, and in the same condition as when it was delivered.  
2. All original tags, manuals, and accessories are intact.  

**Note**: Refunds are subject to approval after inspection of the returned item.  

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Non-Refundable Items

The following items are not eligible for refund or return due to hygiene and safety reasons:  
- **Fragrances**  
- **Underwear and Lingerie**  
- **Clothing** (unless defective or damaged upon arrival)  

We recommend thoroughly reviewing product descriptions and specifications before making a purchase.  

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How to Request a Refund

1. **Contact Us**: Reach out to our Customer Support team via email at [refunds@eleczoo.com] within 14 days of receiving your order. Please provide the following details:  
   - Order number  
   - Reason for return/refund  
   - Photos of the item (if applicable, to verify condition or defect)  

2. **Return Authorization**: Once your request is approved, we will provide you with a return authorization and instructions for shipping the item back to us or the vendor.  

3. **Return the Item**: Ship the item to the provided address. The customer is responsible for the return shipping cost unless the return is due to a defect or error on our part.  

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Refund Processing

- Upon receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.  
- Approved refunds will be processed within **7-10 business days** via the original payment method.  

**Note**: Any shipping fees or handling charges paid during the purchase are non-refundable.  

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Damaged or Defective Items 

If you receive a damaged or defective product, please notify us within **48 hours** of delivery. We will arrange for a replacement, repair, or refund at no additional cost to you.  

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Multi-Vendor Purchases

Since Eleczoo.com operates as a multi-vendor platform, each vendor may have specific return and refund policies. However, all vendors are required to adhere to the guidelines mentioned here. We will coordinate with the vendor to ensure a smooth process.  

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Exceptions

1. Refunds for items on sale or purchased during special promotions may be subject to additional terms and conditions.  
2. Custom or personalized products are non-refundable unless defective.  

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Need Help?

For any questions or assistance regarding our refund policy, please contact our Customer Support team:  
- Email: info@eleczoo.com

Thank you for choosing Eleczoo.com! We’re here to ensure your shopping experience is smooth and worry-free.